Why can't I see my crypto on the CoolWallet display?

Only the balance of the mainnet coin can be shown on the CoolWallet. Token balance operating on different mainnets such as ERC-20, BEP-20, and TRC-20 cannot reflect on the E-paper display.

Currently, there is only 4 cryptocurrency displaying slots available on our e-Paper display screen. Thus, only the 5 major coins (BTC, BCH, LTC, ETH & XRP) will be shown on the e-Paper display. Moreover, the BTC and the BCH share the same cryptocurrency displaying slot ("B"). 

You can select your ideal coin by going to the "Settings Page" > "Show Bitcoin Cash Balance on Card" to toggle between the BTC and the BCH.

Still need help? Contact Us Contact Us