What Should I Do If The App Shows "Authentication Locked"?

Usually, the App will show the "Authentication Locked" message if the user failed to pass the phone authentication (Passcode/Fingerprint/Facial Recognition) or if the authentication data is corrupted. To resolve this issue, please follow the guide below:

  1. Go to the "Settings" page of the CoolWallet App
  2. click "Transaction Authentication" under Account, "disable the feature"
  3. Close the App completely, then re-open the App
  4. Enable the "Transaction Authentication" again
  5. Try the same transactions again

However, if the problem persists, you might need to reset the Passcode/Fingerprint/Facial Recognition setup on your phone and give it another try once you have reset the security setup.

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