Do You Provide A Warranty For CoolWallet S? What Can I Do If It Stops Working?

Yes, your CoolWallet S comes with a 1-Year warranty. If your CoolWallet S stops working within 12 months of normal use, please contact us ( and send your CoolWallet S back to our head office. We will inspect your device and send you a new CoolWallet S within 2 weeks (subject to stock availability) from receiving your CoolWallet S.

Important: Please ensure you keep your filled-out seed recovery card before sending your CoolWallet to us. Do not share the recovery card with anyone. Also keep in mind that while you don’t have access to your CoolWallet, you will not be able to send, receive, or trade your assets.