Moving Funds From A Defective 1st Gen CoolWallet To CoolWallet S/Pro - Word Seed

Please follow the guide below to move your crypto assets from our 1st generation wallet to the CoolWallet S/Pro if your 1st generation wallet is malfunctioning:


Dear CoolWallet user,
By using the following guide, or any third-party application or advice, you are proceeding at your own risk and may expose your private seed and crypto funds to an external audience over which CoolBitX has no control.
This may give malicious parties access to your wallet and result in the permanent loss of your crypto assets.
Currently, we only recommend the official CoolBitX app (iOS/ Android)  and website ( as resources for the CoolWallet.
We do not officially support any third-party applications due to the inherent risk of fraud and strongly urge our customers against using them.
CoolBitX and are not responsible for any losses which may arise from using any non-approved 3rd party platform.

1. Download Electrum Bitcoin Wallet from the following site:, and install it on your computer.

2. Open the Electrum Bitcoin Wallet App on your computer, enter a name for the wallet, and click Next.

3. Select "Standard wallet" and press Next.
4. Select "I already have a seed" and press Next.

5. Enter your mnemonic phrases, click Options, check BIP39 seed and click Next.
6. Select legacy (p2pkh) and click Next.7. Set up your password and click Next.8. Once the wallet is recovered, click the Addresses tab, and you should be able to see the recovered BTC balance.

9. Click the Send tab and enter the CoolWallet S/Pro BTC address along with the amount, and press Send to complete the transfer.