Recover Theta Sent To ERC-20 Address


Dear CoolWallet user,
By using the following guide, or any third-party application or advice, you are proceeding at your own risk and may expose your private seed and crypto funds to an external audience over which CoolBitX has no control.
This may give malicious parties access to your wallet and result in the permanent loss of your crypto assets.
Currently, we only recommend the official CoolWallet app (iOS/ Android)  and website ( as resources for the CoolWallet.
We do not officially support any third-party applications due to the inherent risk of fraud and strongly urge our customers against using them.
CoolBitX and are not responsible for any losses which may arise from using any non-approved 3rd party platform.

As Theta moved to their mainnet, you will not be able to see the Theta coin sent to the CoolWallet since it is not supported at the moment.

To access funds accidentally sent to the CoolWallet Theta ERC-20 token address, you will need to open the Theta Wallet with the private key for your CoolWallet Theta ERC-20 token address.

Step #1:
Obtain the private key for the specific address where you sent the funds. Please visit following link:

Step #2:
Disconnect with the Internet for safety.

Step #3:  Enter your seed in the BIP-39 Mnemonic field *If you use a number seed, please convert it to a word seed using the following mapping table:, and Select ETH at coin column (refer to the following picture)

Step #4: Make sure the Derivation Path is BIP-44 (Default)


Step #5: Check if your CoolWallet ERC-20 address matches, and copy your corresponding PRIVATE KEY


Step #6: Re-connect to the Internet. Recover your wallet using Theta Wallet with the derived private key:, and set your password.

When you open your wallet in this way, the Theta Wallet will generate the same Receive address as in your original transaction, and you will see your funds there.

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