Why Can't I Charge My CoolWallet ?

Under normal circumstances, when you charge the wallet, you should see a red light showing on the right side of the e-Paper display (The charging contact chip needs to align with the down-arrow side of the charger). Moreover, the wallet should be turned on when it is being charged. If you are unable to see the red light or the wallet does not turn on, the wallet might be defective. If so, please contact [email protected] for further assistance.

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