Why can't I send cryptocurrency?

Transaction issues may arise due to different reasons. To better assist you. Please provide the following information to support@coolbitx.com:

- To & From addresses or a screenshot containing the addresses?
- Coin type, amount and time of the transaction?
- Any error message on either the App or Wallet?
- The brand, model of your mobile device and its OS version?
- Is your App & CoolWallet S updated to the newest version? If not, please have them updated.