I entered an incorrect pairing password and now it's locked

Only five attempts can be made or the phone will be locked. The safety measure is mainly to prevent a malicious party to pair their unauthorized device.

Please prepare your recovery seeds and follow the steps below to reset your hardware:

  1. Start your CoolWallet App and turn on your CoolWallet. 
  2. Once the serial number of your CoolWallet shows on the App screen, please select the specific serial number and click “Reset”.
  3. Press the button on the CoolWallet when you see the "Reset your card" message.
  4. Once the reset is completed, the pairing feature will be unlocked. Simply tap "Connect" and enter your seeds to recover your wallet.

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