I entered an incorrect pairing password and now it's locked
Only five attempts can be made or the phone will be locked. The safety measure is mainly to prevent a malicious party to pair their unauthorized device.
Please prepare your recovery seeds and follow the steps below to reset your hardware:
- Start your CoolWallet App and turn on your CoolWallet.
- Once the serial number of your CoolWallet shows on the App screen, please select the specific serial number and click “Reset”.
- Press the button on the CoolWallet when you see the "Reset your card" message.
- Once the reset is completed, the pairing feature will be unlocked. Simply tap "Connect" and enter your seeds to recover your wallet.