I recovered my CoolWallet S using the correct seed, but my crypto assets are gone !

Please note that the order of our CoolWallet S seed follows a certain direction, but the sequence of our recovery card has a different arrangement. Please follow the order of the following picture for seed backup. *When you attempt to recover the wallet, please follow the same seed order shown in the App.

However, as CoolBitX does not keep any record of our clients' seed for security purpose. We will not be able to retest your seed. Thus, in the case if you did not back up the seed properly or you lost the seed, we will not be able to recover wallet data for you.