My cryptos disappeared after recovery

Please note that if you have correctly entered the original seeds, your crypto assets should have been recovered. If you can't see your balance of customized token & added address, please refer to the guide here.

If the problem persists, the only way to validate your seed is through the following seed re-test procedures, as we do not keep any record of our clients' seeds. 

• Re-Test Seeds Using BTC Address: https://help.coolwallet.io/article/173-how-can-i-retest-the-backed-up-seed-using-btc-address

However, if you followed the above procedures and are unable to generate the same crypto addresses, there is a chance that you may have backed up the seed incorrectly.