What is your warranty policy and how to honor it?
CoolBitX offers one-year warranty (starting from the date of your purchase) for its CoolWallet series. Please reach out to our Support team ( [email protected]) first to seek initial help.
Please ensure you back up your Recovery Phrase before sending your CoolWallet to us and do not send any filled recovery seed card in the RMA parcel. Please also be mindful that while you don’t have access to your CoolWallet, you will not be able to send, receive, or trade your assets through CoolWallet App.