How does CryptoExchange work?
An exchange transaction is first initiated by the trader who provides Type-A crypto and forwards to the Exchange's receiving address of the same crypto type. Then, through the internal/external liquidity, it will then be converted and forwarded to the Type-B crypto address which belongs to the Exchange. Lastly, the converted crypto will be transferred back to the trader's Type-B crypto address from Exchange's Type-B crypto address.
Thus, multiple addresses and a longer processing time may be involved to complete an exchange transaction. Please refer to the following diagram as your reference:
Normally, all the transactions will be completed in 24-48 hours. Please contact us via email ([email protected]) if you didn't receive the exchanged asset after 48 hours.