Why can't I send cryptocurrency?

Transactions may fail due to different reasons. 

To better assist you, please provide the following information to [email protected]

  • To & From addresses?
  • Coin type, amount, and time of the transaction?
  • Any error messages on either the App or Wallet?
  • The brand, model of your mobile device, and its Android / iOS version?
  • Is your App & CoolWallet updated to the newest version? If not, please have them updated.

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