I entered an incorrect pairing password and now it's locked

Only five attempts can be made or the phone will be locked. The safety measure is mainly to prevent a malicious party to pair their unauthorized device.

Please prepare your recovery seeds and follow the steps below to reset your hardware:

  1. Uninstall, Re-install the CoolWallet App, and Turn on the App
  2. Once the serial number of your CoolWallet shows on the App screen, please select the specific serial number and click “Reset”. If the App is asking for your pairing password, tap return to go back to this radar searching page.
  3. Press the button on the CoolWallet when you see the "Reset your card" message.
  4. Once the reset is completed, the pairing feature will be unlocked. Simply tap "Connect" and enter your seeds to recover your wallet.

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