CoolWallet Help Center
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General Questions

  • Why can't I see my crypto on the CoolWallet display?
  • CoolWallet Warning
  • ​Why is the seed generated from CoolWallet in numeric format?
  • Why Is The Firmware Not Open Sourced?
  • Can I use a third-party seed on CoolWallet?
  • ​Will CoolWallet generate a new address for each transaction?
  • What is a Hierarchical Deterministic (HD) wallet?
  • Why are my customized tokens and assets in other addresses not showing?
  • What are the fees and limits of the crypto-purchase?
  • Why my history page is not showing the funds I just sent?
  • Why is my outgoing transaction still showing 0 confirmation?
  • How Do You Choose The UXTO Order For A BTC Transaction?
  • What Is AES256 Encryption?
  • Where are orders shipped from if I placed an order from CoolBitx's official website?
  • I have set the region and language of my Apple phone to Chinese, but why does the app still display in English?
  • How does cryptocurrencies's digital signature work?
  • Adding Addresses Without The CoolWallet, Is My Private Key Stored On The App?
  • Can I change the price quote displayed in other fiat currencies?
  • Can I Add More Tokens To My CoolWallet?
  • Do I Need To Turn Off The CoolWallet After Usage? Why CoolWallet Turns off itself?
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Categories

  • General Questions
  • Quick Start Guide
  • Security & Durability
  • Operation
  • Function
  • CoolWallet Pro (NFT, Staking)
  • WalletConnect Related
  • Asset Recovery
  • Certain Crypto-Related Information
  • Download Recovery Card
  • Offline Installation File (Android / iOS)
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