CoolWallet Help Center
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Operation

  • Why is my CoolWallet not reflecting the correct balance?
  • How are CoolWallet S/Pro BTC addresses derived?
  • Why Can't I Charge My CoolWallet ?
  • Why has my wallet's firmware update always failed?
  • Wallet pairing always fails, what should I do?
  • I entered an incorrect pairing password and now it's locked
  • My cryptos disappeared after recovery
  • Recover BCH using CoolWallet seed through a third-party wallet
  • ​What happens if I forgot my pairing password?
  • ​How can I retest my seed using CoolWallet's BTC address?
  • Will cryptocurrencies amount affect the transaction fee?
  • Why is location service required?
  • How does CryptoExchange work?
  • Can I connect two CoolWallet to one phone?
  • App Showing Insufficient ETH When I have Enough
  • How to send & receive cryptocurrencies?
  • CoolWallet basic connection troubleshooting procedures
  • Why are my transactions failing after performing a wallet recovery?​
  • How to pair my CoolWallet to my 2nd or 3rd phone?
  • If I Want To Sell My Phone, What Should I Do?
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Categories

  • General Questions
  • Quick Start Guide
  • Security & Durability
  • Operation
  • Function
  • CoolWallet Pro (NFT, Staking)
  • WalletConnect Related
  • Asset Recovery
  • Certain Crypto-Related Information
  • Download Recovery Card
  • Offline Installation File (Android / iOS)
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