Transactions may fail due to different reasons.
To better assist you, please provide the following information to [email protected]
- To & From addresses?
- Coin type, amount, and time of the transaction?
- Any error messages on either the App or Wallet?
- The brand, model of your mobile device, and its Android / iOS version?
- Is your App & CoolWallet updated to the newest version? If not, please have them updated.
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